Turns out that before I went to bed last night, there was already a second email in my inbox CANCELING my SECOND order. At least this time they acknowledged that the cancellation was a result of the item being out of stock, not trying to pass it off as something that I supposedly initiated. Being me, I sent them some "feedback." I got a response earlier tonight, a response that made it clear to me that the person responding didn't completely understand the problem.
It did apologize and did acknowledge the loss of my time. (That and $1.50 will buy me a cup of coffee.) I'll give them a little slack because Sears is going through a rough time. Maybe in the not-so-distant future we won't even have a local Kmart. But what they need to learn is that when times are tough, the way they handle experiences like mine makes or breaks a company. So, for now at least, I'm sticking by the Charlie Babbitt assessment: "Kmart sucks."
On the positive side, so far at least, I have purchased a TV and I should have it next week.
Even better than buying the TV is that 1) It's still local and 2) It was $11 cheaper than what I was going to pay for it! That is, of course, if I don't get an email tonight telling me that the deal is off ...