In a story-changing shocker, the mother called me with news as I was leaving work yesterday.
My godmother had called. The special-order flooring for this weekend’s marathon project was not in –and it apparently wasn’t coming in. Great. Now what?
But then, in the very next sentence, the mother tells me that the godmother said Home Depot will work with her. They will give her any floor they have in stock that she wants. She wanted me to meet her there. So, we did. I wasn't going to abandon her mid-stream.
She found one. Oddly enough, it was a DuPont cherry model that we had looked at initially. Hats off to Ted in the flooring department who patiently worked through the conversion. And further kudos because he is having the floor delivered (along with the baseboard, chair rail and a new commode that she bought last night.)
It’s all supposed to arrive this afternoon. So, we’ll see if it shows up, and if it shows up correctly. If it does, I’ll stand down from my prior Home Depot criticism. It’s good to see a company making good when they – or in this case, one of their suppliers – screws things up.
But, based on my experience of three years ago, AND this one, I’ll stand by the caveat from my previous post: DON’T BUY SPECIAL ORDER FLOORING or, if you do, make sure that your purchase is made at least a month before you plan to use it. Six weeks might even be a better rule of thumb.
That should give plenty of time to work through any issues in getting the choice flooring or to develop an alternate plan with another choice and still meet a targeted deadline. I know this is a rule I will never violate again!