Or at least why I hate calling their offices. It's bad enough that you get an answering machine, even after you push the number that the automated system told you to in order to "make an appointment or speak to a receptionist." And this wasn't during evening or early, early, hours either. This was between 9 and 10 a.m.
I finally did reach someone in the afternoon. I may have been better off with the automated system.
NV: Yes, I’m a patient of Dr. X’s and they said to call today and make an appointment this week. I can do any day except tomorrow.
Receptionist: How about 10:30 Wednesday?
NV: That’s tomorrow – the one day I can’t do.
NV: Not if it’s on Wednesday.
Receptionist: Oh. Well, that time isn’t available the rest of the week.
NV: No problem. Is there another time that is available?
Receptionist: How about 1 p.m.?
NV: What day? Thursday or Friday?
Receptionist: That was for Wednesday. Oh, wait. You can’t do Wednesday, right?
(This was starting to sound like an Abbott and Costello bit.)
Now I have a headache, too. But I did manage to get an appointment – on a day that’s NOT Wednesday. Finally. I think I might have had better luck with someone who didn’t even speak English.