Wednesday, July 8, 2009

The Shower in My Carport

I think I'd mentioned that the mother and I hit Lowe's one night last week and ordered a new tub surround and all of the trim for the basement landing hallway and the family room. We arranged for delivery.

Really, we did. The poor kid running the computer at the bath design desk just didn't know what the hell he was doing. He tried. And tried. And tried. He apologized profusely the whole time as he repeatedly keyed in the order, took our phone number, and then ... started over.
When we got to the checkout, we were supposed to be able to just give our phone number, pay, and walk out. Of course, it didn't work that way. In fact, even though we DID eventually get an order and pay, it didn't work at all.

The order did not show up Monday afternoon as scheduled. When the mother called, she was initially told that there was no delivery in the system and that "we had left the store with the merchandise." Huh?

Yeah, I threw that shower surround on my back and carried that SOB home. Right.

Eventually, she got someone who saw that we did NOT have a delivery charge on our order. The receipt confirmed this. In all the madness of even trying to place this order AND then being denied an extra $10 discount from a coupon Lowe's sent me, I honestly hadn't noticed. I KNEW that the computer screen back at the design desk had said DELIVERY and had said Monday afternoon before we left the bath department. I know, because I saw the kid go through this process 12 times before we finally managed to reach THOSE screens!

Obviously, something broke down between then and the check-out. Luckily, Lowe's did the right thing. They promised to bring the order on Tuesday afternoon. (A general manager called yesterday, apologizing left and right. In the many issues we've had with both Lowe's and Home Depot over the years, that has never happened. Note to those guys: Yeah, that makes a difference.)

When I got home, it was in the carport. All but five boards. (They only had 8 in stock. We need 13.) And they're supposedly going to deliver those, too, in a week or so. I carried the boards downstairs but the tub surround has taken up temporary residence in the carport. It's going to look great in the bathroom though. Here's what the model looks like.

And both deliveries? They're on Lowe's dime. I love that. But it's as it should be, really.

See, if you'd just given me that extra $10 off ... you could have saved yourself a lot of trouble. Instead, karma bit you in the butt!

5 comments:

MonkeyGirl said...

I looked at the picture before I read the blog and thought to myself "Wow, her bathroom looks huge! And a different color!" Doh! I guess that I should read first before I jump to conclusions!

Liz said...

That is a great looking tub surround! And I'm so glad Lowe's behaved decently and fixed the problem without charging you more money.

Kay said...

I gotta tell you, I worked my BUTT off papering our new bathroom, picking out sink and countertop and mirrors and lights and stuff ... but it's the tub surround that really makes the room. I LOVE my tub surround. So will you.

NV said...

MG -- Um, yeah! If ONLY I had that kind of space to work in. :-)

Liz -- Yeah, it sure is. Too bad it won't be in MY bathroom after all. :-(

KayO -- I wish I could say that. At this point, I'm just not feelin' the love. Yet.

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